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CRM System
Customer Relationship Management

Customer relationship management (CRM) is a business strategy that spans your entire organization from front-office to back-office. It is a commitment you make to put customers at the heart of your enterprise. The right CRM strategy and solutions can help you securely, reliably and consistently:

  • Delight your customers every time they interact with your business by empowering them with anytime, anywhere, and any channel access to accurate information and more personalized service.
  • Reach more customers more effectively, increase customer retention and boost customer loyalty by leveraging opportunities to up-sell and cross-sell and driving repeat business at lower cost.
  • Drive improvements in business performance by providing your customers with the ability to access more information through self-service and assisted-service capabilities when it is convenient for them.
  • Enable virtualization in your enterprise as more of your people and resources extend beyond your offices and around the world. Balance sophisticated functionality with rapid implementation and effective support for a faster return on your CRM investment.
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